top of page

SHIPPING & RETURNS

SHIPPING POLICY

We strive to make your shopping experience enjoyable and stress-free. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

​

Shipping Information

Effective Date: November 23, 2023

Business Information:

​

Shipping Destinations

Weardou is pleased to offer shipping services to the European Union, the United States, Australia and the United Kingdom.

​

Shipping Costs

Weardou utilizes fixed shipping rates based on the destination. The shipping costs are as follows:

  • Domestic (Lithuania): 1.99 EUR

  • Rest of European Union: 4.99 EUR

  • United Kingdom: 4.99 EUR

  • United States: 6.99 EUR

  • Australia 6.99 EUR

  • Canada 6.99EUR

​

*FREE SHIPPING FOR ORDERS OVER 119EU

​

Shipping costs will be clearly outlined during the checkout process before completing your purchase.

​

Processing Time

Orders are typically processed within 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.

​

Shipping Providers

Weardou partners with reputable shipping carriers to ensure the reliable and timely delivery of your orders. The selected carrier may vary based on the destination and the most efficient shipping method available.

​

Estimated Delivery Times

  • European Union: 7-9 business days

  • United States: 9-12 business days

  • Australia 9-12 business days

  • United Kingdom: 9-12 business days

  • Canada 9-12 business days

​

Please note that these are estimated delivery times, and actual delivery may vary based on factors such as customs processing and local postal service efficiency.

​

Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders that are lost or delayed due to inaccurate address information provided by the customer.

​

Missing or Damaged Items

In the rare event that your order arrives with missing or damaged items, please contact our customer support team within 5 business days of receiving your order. We will work promptly to resolve the issue and ensure your satisfaction.

​

Order Tracking

Upon shipment, a confirmation email containing a tracking number will be sent to you. You can use this tracking number to monitor the progress of your order.

​

Taxes and Duties

Customers are responsible for any applicable taxes or duties imposed by customs in their respective countries. Weardou is not liable for delays or additional charges incurred during customs clearance.

​

Shipping Inquiries

For any questions or concerns regarding your shipment, please contact our customer support at info@weardou.com. Be sure to include your order number in the email for prompt assistance.

​

Shipping Policy Changes

Weardou reserves the right to modify or update shipping information and policies. Any changes will be communicated through the website.

​

Thank you for choosing Weardou!

RETURN & EXCHANGE POLICY

​Refunds and Returns Policy

Effective Date: November 23, 2023

​

Welcome to Weardou! We want your shopping experience to be enjoyable, and our Refunds and Returns Policy is designed to be fair and transparent. Please take a moment to read through our policy:

​

1. Returns Eligibility

1.1 Wrong Item Received or Defective Product:

  • If you receive the wrong item or a defective product, we will happily provide a full refund or exchange.

1.2 Change of Mind:

  • If you simply change your mind, we accept returns within 14 days of receiving your order. Products must be in their original condition, with tags attached.

2. How to Initiate a Return

2.1 Contact Us:

  • To initiate a return, please contact our customer support at info@weardou.com with your order number and details of the issue , or fill in the return for below.

2.2 Authorization:

  • Wait for our confirmation and instructions before sending the product back.

3. Return Shipping

3.1 Cost Responsibility:

  • Customers are responsible for return shipping costs unless the return is due to a wrong item or a defect.

3.2 Packaging:

  • Please ensure the product is well-packaged to prevent damage during return transit.

4. Refund Process

4.1 Inspection:

  • Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.

4.2 Refund Issuance:

  • Refunds will be processed within 7 business days of receiving the returned item. You will be notified via email once the refund is issued.

5. Exclusions

5.1 Hygiene Products:

  • For hygiene reasons, we cannot accept returns on underwear that has been worn or tried on without protective coverings. 

5.2 Final Sale Items:

  • Items marked as "Final Sale" cannot be returned or exchanged.

6. Customer Support

6.1 Contact Information:

  • If you have any questions or concerns regarding our Refunds and Returns Policy, please contact our customer support at info@weardou.com.

7. Fair and Friendly

7.1 Commitment:

  • Weardou is committed to providing fair and friendly customer service. If you encounter any issues, please reach out, and we will do our best to find a satisfactory solution.

​

By shopping with Weardou, you agree to abide by the terms outlined in this Refunds and Returns Policy. We appreciate your understanding and support. Happy shopping!

RETURN FORM

bottom of page